When Adyen returns decline code Not Enough Balance, it means: insufficient funds on the card. This is classified as a soft decline in the Balance subcategory. This type of decline is typically recoverable with the right timing and approach.
LostChurn detects insufficient funds and schedules intelligent retries aligned with common payroll cycles (1st, 15th, end of month). Our ML model analyzes the customer's payment history to find the optimal retry window, recovering up to 70% of these declines.
Wait 48 hours before the first retry. Use up to 3 retry attempts with increasing intervals. Best retry windows: early morning (6-8 AM) in the customer's timezone, or 1-2 days after common payroll dates.
LostChurn detects Not Enough Balance declines in real time and applies the optimal recovery strategy — no manual intervention needed.
