When AuthorizeNet returns decline code 254, it means: fraud — transaction flagged as fraudulent. This is classified as a fraud in the Fraud subcategory. This type of decline usually requires direct customer action to resolve.
LostChurn does not auto-retry fraud-flagged transactions. Instead, we send a carefully worded email asking the customer to verify the charge with their bank, then provide a secure retry link. This protects both the merchant and customer.
Do not automatically retry fraud-flagged transactions. Wait for customer verification before attempting again. If the customer confirms the charge is legitimate, retry once after they've contacted their bank.
LostChurn detects 254 declines in real time and applies the optimal recovery strategy — no manual intervention needed.
