When Braintree returns decline code 2007, it means: no account. This is classified as a hard decline in the CardType subcategory. This type of decline usually requires direct customer action to resolve.
LostChurn detects card type restrictions and guides the customer to use an accepted card type. We send a clear email explaining which card types are accepted, with a one-click link to update their payment method.
Do not retry the same card details. Trigger Account Updater check first, then send a payment update email. Wait 0 hours between outreach attempts. Maximum 0 contact attempts over 14 days before marking as churned.
LostChurn detects 2007 declines in real time and applies the optimal recovery strategy — no manual intervention needed.
