When GoCardless returns decline code direct_debit_not_enabled, it means: account is not set up for direct debit payments. This is classified as a technical. This type of decline usually requires direct customer action to resolve.
LostChurn applies automatic retry with exponential backoff for technical errors. We monitor system health across payment networks and time retries for when the issue has resolved, typically within 1-4 hours.
Retry automatically after 0 hours with exponential backoff. These errors are transient and typically resolve quickly. Maximum 0 retries over 0 hours.
LostChurn detects direct_debit_not_enabled declines in real time and applies the optimal recovery strategy — no manual intervention needed.
