When Shopify returns decline code do_not_honor, it means: issuer declined. This is classified as a soft decline. This type of decline is typically recoverable with the right timing and approach.
LostChurn classifies this as a recoverable soft decline and applies smart retry logic. We analyze decline patterns across our network to determine the best retry window and strategy for maximum recovery.
Wait 48 hours before the first retry. Use up to 2 retry attempts with increasing intervals. Best retry windows: early morning (6-8 AM) in the customer's timezone, or 1-2 days after common payroll dates.
The code do_not_honor is also returned by 4 other payment processors:
LostChurn detects do_not_honor declines in real time and applies the optimal recovery strategy — no manual intervention needed.
