When Stripe returns decline code card_velocity_exceeded, it means: too many transactions on card in short period. This is classified as a soft decline in the RateLimit subcategory. This type of decline is typically recoverable with the right timing and approach.
LostChurn respects velocity limits by spacing retries over 48-72 hours. We track per-card transaction frequency and schedule the next attempt when the rate limit window has fully reset, avoiding repeated rejections.
Wait 72 hours before the first retry. Use up to 2 retry attempts with increasing intervals. Best retry windows: early morning (6-8 AM) in the customer's timezone, or 1-2 days after common payroll dates.
LostChurn detects card_velocity_exceeded declines in real time and applies the optimal recovery strategy — no manual intervention needed.
